TERMS OF USE
TERMS OF USE
Last updated: October 10, 2025
1. ACCEPTANCE
By accessing and using QUESTRAVEL (“QUESTRAVEL,” “we,” “us,” or the “Platform”) at fromquestravel.com, you agree to these Terms of Use and to our Privacy Policy. If you do not agree, please do not use the Platform.
2. WHO WE ARE
QUESTRAVEL Services S.L.
Calle Pablo Neruda, 4, 28702, San Sebastián de los Reyes, Madrid (Spain)
NIF: B01824291 · Madrid Companies Registry: Volume 37305, Page 50, Section 8, Sheet M-665218, Entry 1
Tel.: +34 683 340 662 · Email: info@fromquestravel.com · Website: fromquestravel.com
3. PURPOSE OF THE PLATFORM
QUESTRAVEL provides global mobility services for remote professionals and companies, which may include, among others:
- Preparation and coordination of digital-nomad visa and/or residency applications.
- Soft-landing services (temporary accommodation, transfers, local and operational onboarding).
- Initial tax guidance and coordination with legal/accounting partner firms.
- Coordination of international medical insurance (see Section 6.3).
- Access to travel benefits (e.g., airport lounges) provided by third parties.
QUESTRAVEL is not an immigration authority nor an insurer. We offer coordination and concierge-style support. Visa/residency decisions are made solely by the competent authorities of the destination country.
4. ELIGIBILITY & ACCOUNTS
You must be 18 or older and have legal capacity to contract. You may need a user account; you are responsible for keeping your credentials confidential and for the truthfulness and accuracy of the information you provide.
5. PERMITTED USE
You agree to use the Platform in accordance with law, good faith, and these Terms, and to refrain from:
- Illegal or fraudulent activities or infringing third-party rights;
- Identity spoofing or submitting false information;
- Interfering with the Platform’s operation or security.
6. SERVICES & SCOPE
6.1 Visas and residency
We assist with requirements, forms, checklists, and assembling the application file. We do not guarantee processing times or approvals. Authorities may request additional information or deny applications for reasons beyond our control.
6.2 Legal and tax guidance
Our initial guidance is informational. Unless expressly contracted with a partner law/consulting firm, it is not professional legal, tax, or immigration advice. We recommend obtaining independent advice where appropriate.
6.3 International medical insurance (SafetyWing)
QUESTRAVEL is not an insurer. Coverage is provided through policies issued by SafetyWing and/or its associated insurers (the “Insurance Provider”) and is governed exclusively by the terms and conditions of those policies (limits, exclusions, waiting periods, territorial scope, visa/residency requirements, etc.).
Any claims or benefit handling are processed in accordance with the Insurance Provider’s procedures.
6.4 Travel perks and airport lounges
Perks are provided by third parties and are subject to availability, operational changes, and provider policies.
6.5 Soft-landing and other third parties
Bookings/services for accommodation, transportation, coworking, and others are governed by the provider’s terms.
7. PRICES, PAYMENTS & BILLING
Unless otherwise stated, prices are shown in USD (United States Dollars). For reference, certain services may be published as US$1,150 (one-time, comprehensive visa management) and US$99/month (insurance/support plan). Amounts may vary by country, scope, promotions, or exchange rates.
Payments are made through the methods available on the Platform. Where applicable, VAT and/or third-party/payment-gateway fees will apply.
7.1 One-time services
Charged upon contracting. If you request cancellation before submission of the file to the authority or provider, we may retain an administrative fee and incurred costs. After submission, the service is deemed rendered and non-refundable.
7.2 Recurring plans
Plans auto-renew for the stated term (monthly/annual) until you cancel with 30 days’ notice prior to the next cycle. Payments already made are non-refundable.
7.3 SafetyWing insurance
The Insurance Provider’s terms govern policy purchase, changes, cancellation, and refunds. Premium payments, refunds, and coverages are governed by the selected policy.
8. THIRD-PARTY CONTENT & LINKS
The Platform may contain links to third-party sites (e.g., SafetyWing, partner firms, operators). QUESTRAVEL does not control nor is responsible for their availability, quality, legality, or security. Your relationship is directly with the third party and governed by their terms.
9. INTELLECTUAL PROPERTY
The Platform, trademarks, logos, texts, guides, templates, and software are owned by QUESTRAVEL Services S.L. or its licensors and are protected by applicable laws. We grant you a limited, non-exclusive, non-transferable license for personal or internal business use of the contracted service.
10. DATA PROTECTION
We process personal data in accordance with our Privacy Policy. We may process data inside and outside the EEA with appropriate safeguards (e.g., Standard Contractual Clauses). By using the Platform, you consent to such processing.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by law, QUESTRAVEL and its affiliates shall not be liable for:
(a) loss of profits, opportunities, data, or reputation;
(b) indirect, incidental, special, or punitive damages;
(c) decisions, delays, or rejections by immigration authorities or insurers;
(d) acts or omissions of external providers (including the Insurance Provider).
QUESTRAVEL’s total liability for any claim is limited to the amount paid by you to QUESTRAVEL for the relevant service in the last 12 months.
12. DISCLAIMER OF WARRANTIES
Services are provided “as is” and “as available.” We do not warrant the Platform will be error-free, secure, or continuously available, nor do we guarantee visa approvals or specific outcomes. Regarding insurance, we do not guarantee coverages or outcomes beyond the applicable SafetyWing policy terms.
13. INDEMNIFICATION
You agree to indemnify and hold harmless QUESTRAVEL, its officers, and partners from third-party claims arising from your use of the Platform, breach of these Terms, or violation of laws or rights.
14. FORCE MAJEURE
QUESTRAVEL is not responsible for failures caused by events beyond its reasonable control (regulatory changes, strikes, disasters, consular closures, pandemics, widespread provider outages, etc.).
15. CHANGES TO THESE TERMS
We may update these Terms for legal or operational reasons. We will publish the current version with its last-updated date. Continued use of the Platform after an update constitutes acceptance of the new version.
16. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of Spain. For any dispute, the parties submit to the Courts of Madrid (Spain).
17. CONTACT
QUESTRAVEL Services S.L.
Calle Pablo Neruda, 4, 28702, San Sebastián de los Reyes, Madrid (Spain)
Tel.: +34 683 340 662 · Email: info@fromquestravel.com
Website: fromquestravel.com